TERMS & CONDITIONS

Ecoheat Terms and Conditions 

These terms and conditions/contract  are part of the contract between you  and Ecoheat Sussex Ltd.


1. Definitions 

Service plan -refers to the type of plan that you have chosen to take out reference to clause 2 for full details.

Boiler -an appliance located at the domestic property that heats the hot water and or heating by gas.

Heating system - the heating system includes hot water cylinder, heating pipe work, pump, zone valves, radiators, radiator valves, programmers/timers, cylinder thermostat, room thermostat, pressure controls.

Plumbing system - the plumbing system includes tap repairs, hot and cold water pipe work leaks, cold water storage tanks, toilet breakdowns, silicone seals on showers baths, ball valves and float valves, stopcocks and gate valves, and above ground drainage.

Start date - the date that is stated on the contract.

We/us Ecoheat Sussex Ltd.

You/your/customer that has taken out the contract.

Force Majeure - means any circumstances beyond our control, for example strikes, industrial actions, lock outs, lock downs, labour shortages, material shortages and traffic delays.

Contract - the contract is an agreement between you and us for the service of works as per chosen service plan detailed in clause 2.


2. type of plan and what’s included.


Service plan 

Fully qualified engineers

Dedicated telephone help/support 

Annual boiler service/landlords gas safety check/radiator check inhibitors added and balance of system**

10 percent discount on works not included on this plan.


Plumbing plus plan 

Fully qualified engineers 

Dedicated telephone help/support

Discounted labour rates for works not covered in plan 

No unexpected bills 

Parts and labour included*

Unlimited call outs***


Silver service plan 

Fully qualified engineers 

Dedicated telephone help/support 

Discounted labour rates for works not covered in plan

No unexpected bills

Parts and labour included*

Annual boiler service/landlords safety certificate/radiator check and balance of system**

Heating system repairs (BOILER NOT INCLUDED)

Unlimited callouts**


Gold service plan 

Fully qualified engineers 

Dedicated telephone help/support 

Discounted labour rates for works not covered in plan

Parts and labour included*

Annual boiler service/landlords gas safety certificate/radiator check and balance of system**

Heating system repairs

Boiler replacement cover****

Unlimited callouts***



Ultimate service plan

Fully qualified engineers 

Dedicated telephone/support 

Discounted labour rates for works not covered in plan 

Parts and labour included*

Annual boiler service/landlords gas safety certificate/radiator check and balance of system**

Heating system repairs

Boiler repairs 

Plumbing system repairs 

Boiler replacement cover****

Unlimited callouts***

Guaranteed on site with in 6 hours of first contact


Limits apply *

To be booked between march and August unless we agree otherwise**

Unlimited callouts apply as long as there is a fault present, if we inform you that the fault is not covered and you call us out we will have the right to charge at standard rates***

If your boiler is under 7 years old and deemed unrepairable we will fit a like for like boiler only as part of the agreement (you will need to provide age of boiler and gas safe registration paper work upon request)


3 - Contract renewal/cancellation 

Your contract is for 12 months from date of first payment unless we are informed and you tell us otherwise, this contract will renew each year, subject to us accepting you onto the service plan. This contract will remain valid providing payment is continued by you subject to clause 4.


4 - Contract invalidations

If invalid or misleading information has been provided. 

If payment is not received within 7 days of the due date your service plan will be cancelled and charges may apply.

If on our first visit we find fault with system/systems.

If we advise that a permanent repair is needed to make sure your appliance or system is working properly and safely and you have not acted to resolve in an appropriate manner.

If any other then are engineers carries out work on the system.

If health and safety issues arise from your property or persons in property.


5 - Acceptance onto one of our service plans does not imply that the boiler, heating system or plumbing system is installed to the relevant standards and we will not accept liabilities arising from the original design/installation and so make no warranty as to the fitness for purpose.


6 - We will not be liable for delays in the supply of parts from suppliers. We may fit replacement parts that are adequate but not the same as the defective parts.


7 - New parts will only be fitted where the old ones are beyond reasonable repair. We will be the sole arbitrators as to the condition of parts, where a radiator requires changing we will only supply a standard white radiator. Designer radiators and towel rails will be attempted to be repaired but not covered for replacement. Boiler heat exchangers that have been damaged by debris/sludge/scale/or lack of maintenance will not be covered for either parts or labour.


8 - As boilers get older for many reasons they become noisy, where noise is down to the age of the appliance we will not class this as a fault and is not covered under any plan.


9 - Boiler replacement, if your boiler is under 7 years old and deemed unrepairable we will replace the boiler like for like. We will need to see proof of age and gas safety certificate issued by gas safe on completion of original installation.

For boilers older then 7 years a loyalty discount will be applied to the cost of fitting a new boiler.


10 - Access, we are not liable for any repairs to which we cannot gain reasonable access, removal of any obstruction will be at our sole discretion and will reserve the right to charge you at our standard rates. We may insist that you arrange removal of floor boards, wall coverings before us carrying out the repair, we will not be held to making good unless its down to our negligence.


11 - Charges, if a service plan is cancelled part way though the year we reserve the right to charge for any services and/or repairs carried out during the plan at our standard rates.


12 - Flushing of the system, if we recommend that your heating system to be flushed we will provide you with a quotation and once the system is cleaned we will continue with any service plan in place.


14 Exclusions 

1.    Repairs required due to design faults or existing faults prior to the start of the plan.

2.    Repairs relating to damage caused by you or a third party.

3.    Any loss or damage to any property caused by boiler/heating system/plumbing system             fault for example water damage caused by leaking pipe work/tank/hot water cylinder/            boiler/shower/bath.

4.    Any faults caused by sludge or scale/debris within the system.

5.    The cost of flushing any sludge or scale/debris from system and the damage caused by         this is not covered or the adding of cleaners or inhibitors to system.

6.    Boiler heating system repairs are limited to £250 within first 4 months.

7.    Damage caused by weather, ie. freezing high winds/rain/floods.

8.    Removal of dangerous materials, ie. Asbestos. 

9.    Any decorative parts, for example casing/paintwork/batteries.

10.    Any part of a flue concealed within the fabric of the building. 

11.    The gas supply to the boiler or any other gas appliance from the meter.

12.    Damage caused by fire. 

13.    Adjustment to time controller due to batteries/power cuts unless onsite.

14.    Any loss suffered to you due to delay in parts.

15.    The cost of a new boiler if parts become unreasonably available, we are at the sole 

         discretion on the matter.

16.    Accidental damage or theft. 

17.    Routine maintenance, cleaning, descaling, turning on or lighting system clearing air locks         or blocked pipes, bleeding radiators, automatic air vents in boilers, bleeding the system         and topping up system with pressure.   

18.    Loss or damage caused by your equipment not working or costs arising from gaining             access to pipe work hidden in the buildings fabric.

19.    Repairs over £400.

20.    Replacement of showers or taps. 

21.    Below ground drainage. 

22.    Mains water supply.

23.    Replacement baths/trays/basins/sinks/toilets.

24.    Pressure vessels on boilers and unvented tanks due to sludge or scale/debris lack of

         maintenance.


Permitted by law where we are in breech of the terms of this contract or cannot honour the agreement the maximum liability will be limited to the cost of the relevant service plan you have in place. (Up to the amount you have paid for the currant year). Under no circumstances are we liable for loss of earnings, profit, loss of goods, loss of business. None of these conditions limit us from the liability relating to death or personal injury from our negligence.

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